AdmitONE TERMS OF SERVICE
Effective date: April 25, 2023
Welcome! The Admit One Corporation (“AdmitONE,” “we,” “our” or “us”) is excited you’re visiting us. While you’re here, please review the following terms and conditions (“Agreement”). This Agreement clarifies our relationship and governs your use of our website (“Site”), our online and mobile ticketing system, and any other services provided pursuant to this Agreement (collectively with the Site, “Services”). Please read this Agreement carefully. By accessing or using the Services, you agree to the terms and conditions of this Agreement.
Please also read our Privacy Policy, which along with any additional terms you agree to pursuant to this Agreement or by turning on specific features, are included in this Agreement. If you do not agree to this Agreement, you do not have any right to use the Services. We may modify this Agreement at any time by posting a notice on the Services or by sending you an email. You will be responsible for reviewing and becoming familiar with any such modifications. Your use of the Services following such notification constitutes your acceptance of the modified terms. If at any time you do not agree to this Agreement, you must terminate your use of the Services. You will remain liable for any obligations incurred or charges accrued on or before the date of termination.
PLEASE READ THE BINDING ARBITRATION CLAUSE AND CLASS ACTION PROVISIONS BELOW. THESE PROVISIONS AFFECT HOW DISPUTES ARE RESOLVED.
Overview. AdmitONE offers three types of access to its Services: 1) “Event Organizers” (you are organizing, promoting, or managing events via the Services; 2) “Purchasers” (you are purchasing tickets via the Services); and 3) “Website Visitors” (you are browsing the Site, but are not an Event Organizer or a Purchaser). The General Terms apply to everyone who uses our Services. The Event Organizer Terms apply only to Event Organizers. Purchaser Terms apply only to Purchasers. Event Organizers may provide access to the Services to Event Organizers’ authorized employees and independent contractor end users (“Authorized Users”). For clarity, if you are an Event Organizer the terms “you” or “your” will include reference to your Authorized Users, as applicable.
GENERAL TERMS
1. Access to the Services
Subject to the terms of this Agreement, we grant you the nonexclusive right to access and use the Services for your lawful, internal business purposes. Services may include the offering of any materials displayed or performed on the Site and related features (including text, data, software, graphics, photographs, images, illustrations, audio clips and video clips). We may change, suspend or discontinue the Services (including the availability of any feature or content) for any reason, at any time. We may also restrict your access to parts or all of the Services without notice. We will not be liable to you or any other party for any such suspension, modification, discontinuance, or lack of availability of the Services, your Data (defined below), or other content.
You represent and warrant to us that if you are an individual (i.e., not a corporation) you are at least 18 years of age (or the age of majority in your jurisdiction), and you are legally permitted to use the Services. If you are entering into this Agreement on behalf of an entity, you represent and warrant that you have the authority to bind such entity to this Agreement, in which case the terms “you” or “your” will refer to such entity. This Agreement is void where prohibited by law, and the right to use the Services is revoked in such jurisdictions.
2. Intellectual Property Rights
As between you and us, we (or our licensors) are the sole and exclusive owner, and will retain all right, title, and interest in and to the Services. Except as expressly authorized, you will not copy or store any portion of the Services other than for your personal, noncommercial use. All trademarks, service marks, and trade names that appear on the Services are proprietary to us or third parties. You will abide by all copyright notices and restrictions contained in the Services. Except as provided in this Section, you may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any of the Services in whole or in part. Additionally, you will not attempt to circumvent any of our technical measures, or decompile, reverse engineer, or disassemble the Services.
3. Copyright
In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, we have a policy of terminating, in appropriate circumstances and in our sole discretion, users who are deemed to be repeat infringers. We may also terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you think anyone has posted material to the Services that violates any copyrights or other intellectual property rights, then you can notify us via email at legal@admitone.com or via mail at Attn: Legal, Mattice Legal, LLC, 6790 Main Street, Suite 140, Buffalo, NY 14221. Upon receipt of such complaint, we may take whatever action, in our sole discretion, we deem appropriate, in accordance with applicable law (including with the safe harbor provisions of the DMCA).
Please see 17 U.S.C. §512(c)(3) for notification requirements under the DMCA. We may give notice of a claim of copyright infringement to users by means of a general notice on the Services, electronic mail, or by written communication.
4. Use on Your Mobile Device
Use of the Services may be available through our mobile application (“Mobile App”). The Mobile App may not be available for and may not properly function with all mobile devices or telecommunication providers. You are solely responsible for any mobile charges, including data or network charges, you may incur for using the Services. If you chose to use the Services through the Mobile App, we grant you a non-exclusive, non-transferrable license to download, install, and use a single copy of the Mobile App on your personal mobile device to access and use the Services solely as set forth in this Agreement. The Mobile App is licensed to you, not sold.
5. Consent to Use of Data
For any data (e.g., text, sound, video, image files, or other content) you provide us (“Data”), you grant us a non-exclusive, worldwide, royalty-free, transferable license to use, modify, reproduce, and display such Data (including all related intellectual property rights) to provide and improve the Services. You represent and warrant that you: (i) have the right to grant us the rights set forth above; (ii) own or possess sufficient license rights in and to the Data to permit the use contemplated under this Agreement; and (iii) you will not contribute any Data that: (a) infringes any intellectual property right, proprietary right, or the privacy or publicity rights of another; (b) is libelous, defamatory, obscene, pornographic, harassing, hateful, offensive, or otherwise violates any law; (c) contains a virus, trojan horse, worm, or other computer programming routine or engine intended to detrimentally interfere with any system, data, or information; (d) causes damage to our Services and systems or users in any way, or (e) promotes events that otherwise violate the foregoing restrictions. If you disclose any personal data in connection with your use of the Services, you represent and warrant that you comply with all applicable laws relating to the collection, use, and disclosure of such personal data.
We may remove any Data or events from the Services at any time, for any reason or for no reason at all, though we will make commercially reasonable efforts to alert you of such actions as soon as practicable. We may, but are not obligated to, monitor Data and remove any Data or content or prohibit any use of the Services, if we believe such content or use may be (or is alleged to be) in violation of this Agreement or any applicable laws or may impact Services delivery.
6. Submissions; Feedback
Where we have specifically invited or requested submissions or comments through the Services, we encourage you to submit such content for consideration (“User Submissions”). User Submissions remain the property of the submitting party. You grant us a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up worldwide, fully sub-licensable right to use, reproduce, modify, adapt publish, translate, create derivative works from, distribute, perform, and display such content and your name, voice, and/or likeness as contained in your User Submission, in any form throughout the world in any media or technology, and including the right to sublicense such rights. Any such User Submissions are deemed non-confidential.
For any feedback relating to the Services (“Feedback”) that you provide, you give us, without charge, royalties, or other obligation to you, the right to make, have made, create derivative works, use, share, and commercialize your Feedback in any way and for any purpose. We will not be required to treat any Feedback as confidential, and will not be liable for any ideas or incur any liability as a result of any similarities that may appear in future Services or operations.
7. Confidentiality
Our communications to you and the Services may contain confidential information. Such confidential information may include business, technical, financial, or other information that is marked confidential or should reasonably be considered confidential based on the circumstances surrounding the disclosure. If you receive any such confidential information, then you will not disclose it to any third party without our prior written consent, nor will you use such confidential information for any purpose other than fulfilling your obligations and exercising your rights under this Agreement. AdmitONE confidential information does not include information that you independently developed, was rightfully given to you by a third party without confidentiality obligation, or that becomes public through no fault of your own. You may disclose our confidential information when compelled to do so by law if you provide reasonable prior notice to us.
8. Restrictions
You may not post or transmit, or cause to be posted or transmitted, any communication designed or intended to obtain password, account, or private information from any Services user. We will not be liable for any failures in the Services or other problems which are related to your Data or any equipment or service outside of our control. You will not use any part of the Services to violate the security of any computer network, crack passwords, or security encryption codes; transfer or store material that is deemed threatening or obscene; or engage in any kind of illegal activity. You will use the Services only in compliance with all applicable laws (including policies and laws related to spamming, privacy, intellectual property, consumer and child protection, obscenity, defamation, and export control laws). You are responsible for determining whether the Services are suitable for you to use in light of any regulations like HIPAA, data protection laws, or other laws.
To the extent you offer or are promoting products, services, or events that in any way involve or relate to cannabis (including cultivating, manufacturing, packaging, labeling, testing, marketing, or selling cannabis or cannabis-infused or derived products), you represent and warrant as follows with respect to such offerings: (i) you and your events are compliant under all applicable federal (except to the extent that such federal laws conflict with state, tribal, or local cannabis laws), state, tribal, local, or foreign law, including obtaining all licenses, permits, authorizations, and approval required to conduct such business in your jurisdiction; (ii) you do not market, promote or advertise such offerings or events in any way which targets persons under the age of 21; (iii) you do not make any claims that the use of cannabis has curative or therapeutic effects or any other health claims, and (iv) your event does not offer cannabis or cannabis-infused products for free, for sale by the Event Organizer, or as part of the ticket purchase.
9. Warranty Disclaimer
You acknowledge that we have no control over, and no duty to take any action regarding: what parties you transact with on the Services; which end users gain access to the Services; what results you may obtain via the Services or events promoted on the Services; what effects the Services and such events may have on you; or what actions you may take as a result of having been exposed to the Services or such events. We do not manage or control any business or individual that you may interact or transact with through the Services (including Event Organizers), and we disclaim all liability for any act or omission by such parties. You hereby waive any and all legal or equitable rights or remedies you have or may have against us with respect to acts and omissions by such entities.
You agree that some events may carry inherent risk, and by participating in those events, you choose to assume those risks voluntarily. For example, some events may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those events.
The Services may contain, or direct you to events or sites containing, information that some people may find offensive or inappropriate. We make no representations concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of such material. TO THE FULLEST EXTENT ALLOWED BY LAW: (i) THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND (ii) WE DISCLAIM ALL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, RELIABILITY, AVAILABILITY, COMPLETENESS, LEGALITY, OR OPERABILITY OF THE SERVICES, INCLUDING THE EVENTS PROMOTED OR OTHER MATERIAL ACCESSIBLE THROUGH THE SERVICES, AND (iii) BY USING THE SERVICES, YOU ACKNOWLEDGE THAT WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY HARM RESULTING FROM: (a) USE OF THE SERVICES; (b) DOWNLOADING INFORMATION FROM OR TRANSACTING THROUGH THE SERVICES; (c) THE ACTS OR OMISSIONS OF THIRD PARTIES (INCLUDING EVENT ORGANIZERS AND VENUES), (d) UNAUTHORIZED DISCLOSURE OF CONTENT, MATERIAL, OR DATA THROUGH THE SERVICES; AND (e) THE INABILITY TO ACCESS OR RETRIEVE ANY DATA FROM THE SERVICES, INCLUDING ANY HARM CAUSED BY VIRUSES OR ANY SIMILAR DESTRUCTIVE PROGRAM.
10. Third Party Sites and Services
You may gain access from the Services to third-party sites on the Internet. Third-party sites or services are not within our supervision or control. We make no representations or warranties about any such site or resource, and do not endorse the products or services offered by third parties. We further disclaim all responsibility and liability for content on such websites. Third-party providers of ancillary services may require your agreement to additional or different terms prior to your use or access of their sites or services. Any such agreement will in no way modify this Agreement.
11. Registration and Security
As a condition to using Services, you may be required to supply us with certain registration information. You will provide us with accurate, complete, and updated registration information. You may not share your password or login credentials with anyone. You are responsible for: (i) maintaining the confidentiality of such credentials, and (ii) all activity under your account. You will immediately notify us of any suspected or unauthorized use of your account or any other breach of security you become aware of.
We may refuse registration of or suspend or terminate any account in our discretion, including in the event we reasonably believe such action is necessary to protect the security or integrity of the Services or any data thereon.
12. Indemnity
You will indemnify and hold us, our directors, officers, employees, agents, and representatives harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of: (i) your access to or use of the Services, (ii) your violation of this Agreement, (iii) your infringement, or the infringement by any third party using your account, of any intellectual property, or other right of any person or entity, (iv) the Data or any other materials provided to us, including any third party claims relating to your disclosure of personal data to us, (v) any gross negligence or willful misconduct by you or your personnel, (v) any event, including any physical damage or personal harm incurred in connection therewith, (vi) any cancellation of an event, (vii) any failure to allocate a sufficient number of tickets, (viii) your use of any purchaser information, and (iv) our collection and remission of taxes.
13. App Stores
To the extent you acquire any part of the Services from a third party application store provider (“App Store Provider”), the terms of this Section 13 apply. You agree that this Agreement is solely between you and us, and that the App Store Provider has no responsibility for the Services. For Apple, your use of the App Store must comply with the App Store Terms of Service. You acknowledge that the App Store Provider has no obligation to furnish any maintenance and support services. In the event of any failure of the Services to conform to any applicable warranty, you may notify Apple or the App Store Provider, and, in the case of Apple, Apple will refund the purchase price for the Services to you. To the maximum extent permitted by applicable law, App Store Provider will have no other warranty obligation whatsoever with respect to the Services. You acknowledge that App Store Provider is not responsible for addressing any claims of you or any third party relating to the Services or your possession and use of the Services, including: (a) product liability claims; (b) any claim that the Services fail to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation. You acknowledge that, in the event of any third-party claim that the Services infringe a third party’s intellectual property rights, App Store Provider will not be responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim. We and you acknowledge that App Store Provider, and App Store Provider’s subsidiaries, are third-party beneficiaries of this Agreement as relates to your license of the Services, and that, upon your acceptance of this Agreement, App Store Provider will have the right to enforce this Agreement as it relates to your license of the Services against you as a third-party beneficiary thereof. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
14. Limitation of Liability
EXCEPT FOR DAMAGES AND LIABILITIES ARISING FROM: (i) A PARTY’S BREACH OF SECTION 6 (CONFIDENTIALITY); (ii) ITS VIOLATION OF APPLICABLE LAWS; (iii) ITS INDEMNIFICATION OBLIGATIONS; OR (iv) GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT; IN NO EVENT WILL EITHER PARTY, ITS DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, MEMBERS, AGENTS, AND REPRESENTATIVES BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND OR DAMAGES FOR LOSS OF USE, PROFITS, DATA, IMAGES, OR OTHER INTANGIBLES, OR IN OUR CASE, DAMAGES FOR UNAUTHORIZED USE, NON-PERFORMANCE OF THE SERVICES, ERRORS OR OMISSIONS. OUR LIABILITY UNDER THIS AGREEMENT WILL BE LIMITED TO THE GREATER OF: (A) THE FEES PAID BY YOU, IF ANY, FOR ACCESSING THE DURING THE TWELVE (12) MONTHS PRIOR TO THE DATE THE CLAIM AROSE; OR (B) $100.00 US DOLLARS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
15. Termination
This Agreement begins on the date you first use the Services and continues as long as you access them or, in the case of account holders, as long as you have an account. You may terminate your use of the Services at any time by closing your account; please note that you will remain liable for all Services fees incurred prior to termination. We may also terminate or suspend any and all Services immediately, without prior notice or liability, if you breach any of the terms or conditions of this Agreement. All fees paid hereunder are non-refundable, unless otherwise required by law or pursuant to the applicable refund policy of the Event Organizer. Upon any such termination, your right to use the Services and access Data through the Services will immediately cease. All provisions of this Agreement which by their nature should survive termination will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.
16. Privacy
Please review our Privacy Policy, which governs our use of personal data.
17. Binding Arbitration and Class Action Waiver.
Any dispute under this Agreement will be settled by binding individual arbitration before the American Arbitration Association ("AAA") under the Federal Arbitration Act (“FAA”). All disputes arising under this Agreement shall be governed by and interpreted in accordance with the laws of California, without regard to principles of conflict of laws. The parties agree not to sue in court in front of a judge or jury. Instead, a neutral arbitrator will decide, and the arbitrator’s decision will be final except for a limited right of review under the FAA.Class action lawsuits, class-wide arbitrations, private attorney-general actions, and any other proceeding where someone acts in a representative capacity are not allowed.
This Section 17 applies to any claim or controversy between the parties, except disputes relating to the enforcement or validity of your or your licensors’ or our or our licensors’ intellectual property rights. This Agreement governs, to the extent of conflict with the AAA’s Commercial Arbitration Rules or Consumer Arbitration Rules.
The AAA will conduct all arbitrations under its Commercial Arbitration Rules (or if the value of the dispute is $75,000 or less, the Consumer Arbitration Rules). For more information, see www.adr.org or call 1-800-778-7879. Any in-person hearing will take place in San Francisco, California.
A party must file any claim or dispute (except intellectual property disputes) within one year from when it first could be filed. Otherwise, it’s permanently barred.
If any part of this Section 17 is found to be illegal or unenforceable, the remainder will remain in effect (with an arbitration award issued before any court proceeding begins), except that if a finding of partial illegality or unenforceability would allow class-wide or representative arbitration, Section 17 will be unenforceable in its entirety.
18. Miscellaneous
The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
This Agreement is not assignable, transferable, or sublicensable by you except with our prior written consent. We may transfer, assign or delegate this Agreement and any or all of its rights and obligations without consent.
If you are purchasing paid Services, we may request and with your consent, we may publicly disclose in writing that you purchased Services and may use your trademarks, service marks or trade name solely in connection with such disclosures.
This Agreement (including our Privacy Policy) is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement. No agency, partnership, joint venture, or employment is created as a result of this Agreement, and you do not have any authority to bind us in any respect whatsoever.
Any notice that is required or permitted by this Agreement will be in writing and will be deemed effective upon receipt, when sent by confirmed e-mail, if to you, at the email address you provide with your account, and if to us, to legal@admitone.com or when delivered in person by nationally recognized overnight courier or mailed by first class, registered or certified mail, postage prepaid, to:
EVENT ORGANIZER TERMS
If you are organizing, promoting, or managing events (including offering tickets for such events) via the Services, you agree to the terms contained in this section.
1. SERVICE FEES.
For most events, we will charge Purchasers the Services fees set forth on our Pricing Page. A processing charge of 3% will also be charged for all transactions and will be added to the cumulative fees referenced above.
We will offer to deliver tickets to Purchasers via mail, UPS (or similar carrier) or electronic means (e.g. mobile barcode delivery or print at home), at your election. Our standard charges, if any, for these delivery options shall apply and will be charged to purchaser and retained by us as set forth on our Pricing Page.
We also reserve the right to increase our portion of the Service fees in amounts needed to offset any increases in any applicable taxes.
You may add additional fees to be charged to Purchasers and collected and remitted to you by AdmitONE (e.g., facility fees) (“Additional Fees”). Such Additional Fees will be included in the aggregate fees purchaser pays.
2. SETTLEMENT
We will collect ticket payment as your agent. We will deposit such proceeds in an account we maintain and remit the portion of such proceeds due to you, less the amounts to which we are entitled (“Payout”). AdmitONE will begin processing Payouts 72 hours after the end of the event. Payout processing times will be subject to the Payout option you elect in your account, as follows:
- eCheck/Local Bank Transfer: Payout will be reflected in your account 5 to 10 business days after end of the event
- Check: Payout will be mailed to the address listed in your account in 10 to 14 business days after the event.
3. YOUR OBLIGATIONS
You are solely responsible for: (i) all Data (e.g., creating and maintaining accurate event listings, venue information, and ticket prices), (ii) promoting your events, (iii) terminating sales for canceled events, (iv) retrieving and managing will call lists, and (v) using the personal data of Purchasers in accordance with all applicable laws, our Privacy Policy, your privacy polices.
You represent and warrant that: (i) you are an agent of each venue at which any events are held and are authorized to enter into this Agreement and to otherwise promote the event, (ii) you have all applicable licenses, permits, and authorizations with respect to events, and (iii) you will comply with all legal, fire, or other restrictions of the venue or of governmental agencies or laws with respect to the event, including venue capacity.
4. REFUNDS
You agree to notify us immediately after the decision to cancel, postpone, or modify (e.g., substitute acts) an event is made. If any event is cancelled for any reason, then we: (i) reserve the right to issue full refunds to Purchasers for such cancellations, and (ii) will hold and make available the funds (minus our Services fees) from the event for distribution. Further, if we receive a request for a refund for your event or receive a chargeback from our merchant bank (e.g., due to dispute, fraud, declined transaction, etc.), then we reserve the right to issue a face-value refund to purchaser (full refund minus any fees, including Service Fees and processing fees).
We may withhold amounts we hold on your behalf until any of the above issues are resolved. We may also refer Purchasers directly to you. If at any time, your funds are not sufficient to pay for anticipated refunds, you will deliver the deficient amount within 24 hours of notice. We may offset any deficiency against any amounts held by us on your behalf.
5. Authorized Users
Your Authorized Users must create their own respective account, subject to any applicable seat limits and such users’ compliance with this Agreement. Both you and the Authorized User are responsible for all activity under such accounts. You will immediately notify us of any suspected, unauthorized use of your or an Authorized User’s account or any other breach of security you become aware of. AdmitONE has the right to refuse registration of, suspend or terminate any Authorized User in its discretion. AdmitONE may further suspend access to the Services in the event AdmitONE reasonably believes such action is necessary to protect the security or integrity of the Services or any data thereon. AdmitONE will provide advanced written notice of such suspension, if reasonably practicable.
6. Taxes.
You are responsible for all applicable taxes properly payable by you on any expenses and on any of the Services. You are solely responsible for including all applicable taxes in the ticket price. Unless otherwise specified, all amounts paid to or remitted to you by AdmitONE under this Agreement are inclusive of all applicable taxes. With respect to all amounts paid, payable, remitted, or remittable to you hereunder, you are solely responsible for reporting and remitting the appropriate taxes to the relevant tax authorities
7. Relationship of Parties.
We are acting as a ticketing and registration service provider between you and Purchasers. WE DISCLAIM ALL LIABILITY WITH RESPECT TO YOUR RELATIONSHIP WITH PURCHASERS, YOUR TICKETS, AND ANY EVENTS.
PURCHASER TERMS
If you are purchasing tickets via the Services, you agree to the terms contained in this section.
1. Payment.
You agree to provide valid and accurate credit card information or other requested payment details (“Payment Method”) and authorize us to deduct the fees against the Payment Method provided. You represent and warrant you are authorized to use the Payment Method and that any and all charges may be billed to that Payment Method and won’t be rejected. We may suspend or cancel your order and access to the Services if we are unable to successfully charge your Payment Method. You remain responsible for any amounts (including applicable charges) you fail to pay in connection with your access and use of the Services.
2. Pricing.
Event ticket prices are set by the Event Organizer, not us. For most events, our service fees are set forth on our Pricing Page. There may be certain events for which our service fees will be higher, or times when a separate venue fee may be added by the Event Organizer or the venue.
3. Ticket Delivery.
Tickets will be delivered in PDF format to your email address upon completion of your purchase. You assume all risk of ticket loss, theft, delay, damage, or destruction during delivery of tickets. Tickets lost, stolen, delayed, damaged, or destroyed during delivery may not be replaced. Tickets only entitle the holder to entry into the relevant event, subject to all applicable terms and conditions (including those of the venue).
4. Will Call Tickets.
Ticket Purchasers choosing to redeem ticket orders via the event will call will not receive tickets in advance and instead will gain entry by confirming their name on the will call list. At the Event Organizer's or venue’s discretion, photo identification, the original credit card used to purchase, or other item may be required for event entry. Depending on the refund policy of the Event Organizer, you may not be granted a refund if you fail to appear for at the will call in time or fail to bring required identification or card.
5. Canceled or Rescheduled Events.
Event Organizers, venues, or others outside our control may cancel or reschedule events. It is at the these parties’ discretion whether to offer to refund the ticket price or exchange the tickets for a similarly equivalent event should a cancellation or rescheduling occur. Service fees and mailing costs will not be refunded in the event of a canceled or rescheduled event.
6. Availability and Seating.
The maximum number of tickets sold for an event is set by the Event Organizer, not us. We will not be held liable for oversold capacity or entry issues. We are not responsible for incorrect seating information, or ticket holder dissatisfaction with selected seating.
7. Lost, Stolen, Destroyed Tickets.
Lost, stolen, delayed, damaged, or destroyed tickets will not be replaced or refunded, including tickets lost, stolen, delayed, damaged, or destroyed during delivery to you.
8. Refunds and Exchanges.
All sales are final. Please review ticket ordering information carefully prior to ticket purchase. Refunds or exchanges of tickets are solely determined by the Event Organizer.
9. Order Cancellation.
We reserve the right to cancel ticket orders for any reason, including fraud.
10. Resale of Tickets.
Tickets purchased through us are for individual use only and not for resale. Resale will automatically void tickets, barring refunds, exchanges, and entry into event.
11. Relationship of Parties.
We are not affiliated with any Event Organizers or others involved in an event. We are acting as a ticketing and registration service provider between Event Organizer and you. WE DISCLAIM ALL LIABILITY WITH RESPECT TO YOUR RELATIONSHIP WITH EVENT ORGANIZER, YOUR TICKETS, AND YOUR ATTENDING (OR NOT ATTENDING) AN EVENT.