Frequently Asked Questions

We know you’ve heard this one before, but please make sure to check your junk and spam folders. If you still don’t see your tickets in either you can reach out to our customer service teams here: ticketing@admitone.com

We get it, that autofill gets the best of all of us sometimes. It’s a very easy fix though, just reach out to our customer service team with the information you purchased with as well as the details you’d like it changed to instead. You can find them here: ticketing@admitone.com

All tickets are final sale unless purchased with refund insurance.

We get that, for better or worse, life doesn’t always go as expected. For a little bit extra, some tickets can be purchased with refund insurance for added flexibility. Tickets with refund insurance can be refunded (minus the small insurance fee) up to two weeks before the performance date. Read our policy here .

If you have purchased refund insurance and wish to claim, please reach out to our customer service to begin the process. They are awaiting your message here via email here: ticketing@admitone.com

All venues and promoters are monitoring the restrictions and advice of the governing bodies in their region. If the circumstances around an event change, ticket holders will be the first to know.

It’s the last thing that either of us wants to happen, but if your show is rescheduled, your tickets will carry over to the new date automatically and you will be sent a notification via email. All you’ll need to do is update your calendar. If your event is cancelled, you’ll be notified by email and compensated for the price of your ticket.

While our refund policy is strict, we understand that mistakes happen. While we’re currently unable to exchange tickets, reach out to our customer service team at ticketing@admitone.com at least 48 hours before your event and we can guide you through the options available.

Really want to see a show but it doesn’t make sense right now financially? We’ve got you covered! With our payment plans, you’ll split the payments into manageable monthly payments. The further in advance you book, the smaller the amount. Read our policy here.

We’ve all had those panicked moments, racking our brains as to who we know with a printer, DMing people we haven’t talked to in months. Don’t worry though, you’ll never actually have to print anything off. The tickets can be scanned just as easily from your phone, either from a PDF or you can add them to your Apple Wallet too!