Effective Date: September 20, 2025 The Admit One Ticketing Company Ltd. (“AdmitONE,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, mobile applications, ticketing platforms, or related services (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Services.
This Privacy Policy applies to personal information we collect from you when you interact with our Services, whether directly through our platforms, at live events, or through third parties who work with us (such as event organizers, venues, and payment providers). It applies to all users, regardless of location, and is designed to comply with both Canadian privacy law (including PIPEDA) and applicable U.S. state privacy laws such as the California Consumer Privacy Act (CCPA/CPRA).
We use your personal information for the following purposes: For the performance of our contract with you When you make purchases. We use your information when you buy tickets, merchandise, or related products so we can process your order, send booking confirmations and event reminders, take payment, and provide customer support. Event partners. We share your information with event organizers, promoters, and venues so they can manage seating, run the event, provide updates, or contact you about important changes. Presales and ballots. Some events require advance registration. We process these sign-ups to manage demand fairly and reduce fraud. If you’re not selected, you may still have the chance to buy tickets later. Contests, competitions, and referrals. If you enter a contest, sweepstakes, or referral program, we use your details to confirm participation and communicate with you about your entry. If you share a friend’s details (e.g., for a referral or gift card), we only use that information to provide the requested service, and your friend may contact us to request deletion. Subject to your choices
Marketing. We may contact you about upcoming events, products, or services by email, SMS, push notifications, or social media. You can update your preferences at any time. Advertising and cookies. We use cookies and similar technologies to deliver tailored ads and improve your online experience (see our Cookie Policy for details). Market research and fan feedback. We may invite you to participate in surveys, focus groups, or other research to help us improve. You can opt out of these contacts at any time. Personalization. We use your purchase history, interests, and preferences to recommend events and offers that may interest you. If you disable personalization, communications will be more general, although you’ll still receive alerts you specifically signed up for. Location-based services. Our apps may request location access to show nearby events, send push notifications, or enable features such as interactive venue maps. Accessibility. Where you share accessibility requirements, we use that information to accommodate your needs, but only with your explicit consent. Commercial partners. In some cases, we may share information with trusted partners (e.g., travel package providers or sponsors) to deliver value-added services. We’ll only do this with your consent when required. For our overriding legitimate business interests
Fraud and abuse prevention. We use your information to prevent unlawful activity, enforce our rights, and protect event integrity — for example, stopping ticket scalping, fraud, or misuse of our platforms. Site protection. Our websites and apps are protected by security tools such as reCAPTCHA Enterprise, and their use is subject to Google’s Privacy Policy and Terms of Service. Event security. We may use your information to help safeguard fans, performers, and venues.
Health and safety. Where required by law or public authorities, we may collect and share attendee information (such as contact details and seating locations) for health, safety, or emergency purposes. This information is retained only as long as necessary for compliance.
When you use our services, we collect certain personal information so that we can process your ticket orders, provide access to events, manage customer support, and communicate with you. The information we collect includes details you provide directly, information we collect automatically when you interact with our platforms, and information we receive from trusted partners. When you create an account or buy tickets. When you create an account, buy a ticket, register for a presale, or accept a ticket transfer, we collect information such as your name, email address, phone number, mailing and billing addresses, and payment details. If you purchase through a third party, they may provide us with your order and contact information so we can allocate your tickets and fulfill the service. When you use our websites and apps. When you use our websites or mobile apps, we automatically collect technical data such as your device type, browser, IP address, location (if enabled), and information about how you navigate and use our services. We may use cookies, pixels, and similar technologies to support site functionality and personalize your experience, subject to your choices. When you contact us. When you contact our customer support teams, we keep a record of your communications for training, evidentiary, and service purposes. When you use social media and public forums.
If you engage with us on social media or post in a public forum that references our services, we may receive information from those platforms about you and the content you share. When you submit reviews or feedback.
If you post reviews, ratings, or other feedback, including images or videos, we store and display that information alongside your account details. When you request accessible tickets.
If you purchase tickets requiring accessibility accommodations, we collect details about your request to ensure your needs are met. In certain jurisdictions, we may be required to verify accessibility information for compliance purposes. When you sell tickets.
If you resell tickets through our platform, we or our payment providers may ask you to provide identification or tax information in order to comply with financial regulations. For safety, security, and compliance purposes.
We also collect information as necessary for safety, security, or public health purposes when required by law, such as names and seat locations for contact tracing or venue security. From partners and service providers. We may receive demographic or preference information about you from marketing partners, analytics providers, or event organizers, which helps us tailor communications and improve the services we provide.4. How We Share Personal Information We may share your information as follows: With event organizers, venues, and promoters to fulfill ticketing, access, and event management. With payment processors, fraud prevention providers, and other service providers who support our business. With advertising and analytics partners to personalize offers and measure effectiveness (subject to your choices). In connection with a business transaction such as a merger, acquisition, or sale of assets. Where required by law, regulation, or legal process, including with public authorities. With your consent or at your direction. We do not sell personal information in the traditional sense. Under the law of some jurisdictions, some sharing for advertising purposes may be considered a “sale” or “sharing.” You may opt out of such activity (see “Your Rights & Choices”).
We retain personal information only as long as necessary to provide our Services, meet legal or accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
We use technical, organizational, and administrative safeguards to protect your information against unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
As a global company, we may transfer personal information outside of your home jurisdiction, including to the United States. When we do so, we implement safeguards to protect your information in compliance with applicable laws.
Our Services are not directed to children under the age of 13 (or under 16 in California), and we do not knowingly collect personal information from them. If we learn that we have inadvertently collected information from a child without parental consent, we will delete it.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us via email at: privacy@admitone.com